Growth has a ceiling. We help you break it.

Every seat and endpoint you win is a ticket that waits, a technician stretched thinner, or a senior engineer stuck on Tier 1 instead of the project that lands your next contract. Headcount rarely keeps pace with growth, and that gap quietly caps how fast an MSP can scale. ShiftSixOS closes it with dedicated, full-time professionals based in the Philippines, working under your direction, who take on the work that keeps an MSP running, so your best people spend their time where it actually moves revenue.

Let’s Talk

Drive revenue growth and business development

Sales development (SDR): outbound prospecting and lead qualification that fill your pipeline
Marketing and lead generation: campaigns, content, and lead lists that keep the funnel full
Account management: renewals, upsell tracking, and escalation handling that protect recurring revenue
Customer success: onboarding and adoption tracking that reduce churn

Optimize IT and technical operations

Tier 1 and 2 helpdesk: end-user support, password resets, account and access requests
NOC monitoring and alert triage: watch the queue, escalate what matters
Ticket queue management: intake, categorization, SLA tracking
Scripting and automation support: routine fixes, patching, RMM upkeep
Documentation and SOP maintenance: runbooks that stay current

Drive operational efficiency

Billing and invoicing: recurring billing, reconciliation, AR follow-up
Scheduling and dispatch: technician calendars, client coordination
Customer support (first contact): a professional, on-brand front line
Reporting and QBR prep: the deck your account managers wish they had time for
Executive and ops support: inbox, calendar, and vendor admin for leadership

How it works

Dedicated, not shared

One full-time team member assigned to you, not a pool juggling five other clients.

Vetted for the work

Screened for tooling fluency (RMM, PSA, ticketing) or admin precision, plus English and US-process readiness.

Ready for your stack

Built for the tools your stack already runs, so the tools you are paying for start paying off in week one, not month six.

A growth partner, not a vendor

A dedicated customer success contact stays on your account. As you win more seats and contracts, we scale your team alongside you.

Give your best engineers back 20 to 30 hours a week. What would they build with it?

Let’s Talk

Nowell Batoon · 917-695-9195 · [email protected]